Do you need to set up an account to place an order?

You can shop at VU SUNGLΛSS without creating an account. However, register with us and you will be able to enjoy the following benefits:

  1. Track you order and review past purchases
  2. Save your address details so you can shop even quicker next time
  3. Preview our new collections and register your interest for your favourite pieces through or newsletter

Is my personal information kept private?

Please be assured that your personal information is kept private and confidential, and at no point in time will it be shared with a third party. For more information, kindly view our Privacy Policy in full.

I've forgotten my password what should I do?

To re-set your password, follow the 'FORGOTTEN PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

What payment does VU SUNGLΛSS accept and is it safe to use my credit card online?

We accept Visa and MasterCard. To ensure that you don't experience any delays to your order, please make sure all your details are entered correctly. Card details are captured by Moneris Solutions; Sensitive information is not stored on our servers.

Is my packaged insured and do I need to sign for my order?

All your purchases are insured against theft and accidental damages whilst in transit from VU SUNGLΛSS to your shipping address. Once your package has been delivered and signed for at your specified address, it is no longer covered.

Which country does VU SUNGLΛSS ship to?

Canada

How can I track my package?

Once your order has been dispatched, you will receive an email containing your tracking number.

Do you offer a repair service?

Can I change or amend my order once it has been placed?

Before your order has been prepared for dispatch we can cancel an item, change the size (if available) or edit your billing and shipping details. However, we are unable to combine orders or add pieces to an existing order once it has been placed. If you need to make any amendments, please call customer care at 1 514-352-1010.

What is VU SUNGLΛSS warranty?

Your frame and your lenses are guaranteed against manufacturing defect one year form the purchase date. Any claim will always have to be accompanied by the parts to be replaced. In the event of loss or accidental breaking, this guarantee is not applicable. View our Legal page for more information.